General terms and conditions

1. Ordering

Once you have completed your order, an order confirmation will be sent to your email address. This confirmation will contain all the details regarding the products, prices, billing, and delivery address. If you notice any errors in the order confirmation, you should contact us immediately via email at info@efoilsweden.se.

1. Delivery

Our normal delivery times are 2-7 days. NOTE! Orders placed on weekends will be shipped at the earliest on the Monday after. If delays in delivery occur (without us notifying you of a longer delivery time), you should contact us at the email address: info@efoilsweden.se.

1. Prices

All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to change prices due to price changes from suppliers, misprints in the price list, and inaccuracies in prices due to incorrect information, and reserve the right to adjust the price.

1. Warranty

Two years on all products. Read more at https://liftfoils.com/warranty.

1. Right of Withdrawal

When purchasing goods on the website, you, as a customer, have a statutory 14-day right of withdrawal, which applies from the date you received an ordered item.

5.1 When exercising your right of withdrawal:

You must notify us that you regret your purchase. The message should be sent to us at info@efoilsweden.se. In your message, your name, address, email address, order number, and which goods the return concerns should be clearly and clearly stated.

You should immediately and no later than within the statutory 14 days after the notice of withdrawal, return the products to us.

You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be sent well packaged and in their original packaging.

Regarding the refund amount, we reserve the right to deduct an amount corresponding to the depreciation compared to the original value of the item in case of used or damaged products.

5.2 The right of withdrawal does not apply to:

Products that have been sealed (sealed) due to health or hygiene reasons, and where the sealing (seal) has been broken by you.

Custom-made products, tailored specifically to you or have a clear personal touch according to your wishes.

Services that have been fulfilled and where you have expressly consented to the service starting without a right of withdrawal.

For more information on the statutory right of withdrawal, see here.

1. Complaints and Complaints

We inspect all products before they are shipped to you. Should the product still be damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to correct the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the defect has been discovered.

6.1 How do you proceed with a complaint?

Any defects and defects must always be reported to us at info@efoilsweden.se, where you specify your name, address, email address, order number, and a description of the defect.

If we fail to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We bear the cost of return shipping for approved complaints.

We reserve the right to reject a complaint if it turns out that the item is not defective in accordance with applicable consumer protection legislation. In the event of complaints, we follow the guidelines of the General Complaints Board, see www.arn.se.

1. Limitation of Liability

We do not accept any liability for indirect damages that may arise due to the product.

We accept no responsibility for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances may include labor disputes, fire, war, government decisions, reduced or omitted delivery from suppliers.

Furthermore, no liability is accepted for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

1. Product Information

We reserve the right to any printing errors on this website and clearance of products. We do not guarantee that the images accurately represent the products' appearance as there may be a certain color difference depending on the screen, resolution, and photo quality. We always try to expose the products as accurately as possible.

1. Information about Cookies

According to the law on electronic information, visitors to a website for privacy purposes must receive information that cookies are used. The information in the cookie can be used to track a user's surfing. A cookie is a small text file that the website you visit requests to save on your computer to access various features. It is possible to set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency's website.

1. Personal Data

By shopping at eFoil Sweden AB, you accept our data protection policy and our processing of your personal data. We value your personal privacy and do not collect more information than is necessary to process your order. We never sell or forward your information to third parties without legal basis.

eFoil Sweden AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to handle your order and in cases where you have requested newsletters or promotional offers - to customize marketing to your individual needs.

The information below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

10.1 What is personal data? Personal data is any information that can be directly or indirectly attributed to a physical person.

10.2 What data do we store? In order to handle your order and respond to questions related to your order, we store your first and last name, address, telephone number, email address, IP address, and purchase history.

Your information is stored as long as we have a legal basis for processing your information, for example, to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal basis In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, campaigns, and similar mailings take place after consent from you.

10.4 What data is shared and for what purpose? 10.4.1 Payment provider

When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, email address, and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is stored to be able to complete the purchase and to protect the parties against fraud.

10.4.2 Shipping company In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name, and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.

10.4.3 Newsletter If you have chosen to subscribe to our newsletter, your first name, last name, and email address are shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.

10.5 Right to access You have the right to receive an extract of all information about you from us. Extracts are delivered electronically in a readable format.

10.6 Right to rectification You have the right to ask us to update incorrect information or complete information that is incomplete.

10.7 Right to be forgotten You can request that the data concerning you be deleted at any time. There are few exceptions to the right to erasure, such as if it must be retained because we must comply with a legal obligation (for example, under the Accounting Act).

10.8 Data Protection Officer eFoil Sweden AB is responsible for the storage and processing of personal data in the webshop and ensures that the rules are followed.

10.9 How we protect your personal data We use industry standards and take necessary legal, technical, and organizational security measures to protect, store, process, and communicate sensitive information such as personal data and passwords securely.

1. Changes to the General Conditions

We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with the order or visit to the website.

1. Dispute and Choice of Law

In the event that a dispute cannot be resolved amicably with the company and the customer, you as a customer can turn to the General Complaints Board, see www.arn.se. For residents of another EU country than Sweden, complaints can be made online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

​

​

Contact Information

To contact us with questions or concerns regarding these terms and conditions or about the website, you can contact us at:

eFoil Sweden AB

Org.nr: 559215-5989

info@efoilsweden.se

Strömsundsvägen 4

45650 SMÖGEN

Sweden